Frequently Asked Questions
Coffee
I don’t have a grinder at home. Will you grind the coffee for me?
Absolutely! When purchasing your coffee online, be sure to select the brew method you’d like us to grind your coffee for. You can always leave us a note when checking out if you have a specific grind size you need.
If purchasing coffee in-store, simply let the barista know you need the coffee ground and they’ll take it from there!
What are tasting notes? Are you adding artificial flavors to the coffees?
Never! Our coffees are all expertly roasted and blended to highlight the coffee’s natural flavors. We never add artificial flavors to our coffee. The tasting notes you read on a bag are our perceptions of the bean’s natural characteristics, identified by our team of coffee professionals.
Do you have decaf options?
Yes! You can see our assortment of decaf blends and single origin coffees on our online store and at our cafe.
What is the shelf life of your coffee?
The shelf life of an unopened bag of whole bean coffee is around 6-8 months. With a team of seasoned coffee pros curating our product lineup, our inventory is always freshly-roasted meaning you’ll receive coffee that’s been roasted within the last week or two.
How should I store my coffee?
If you’ve purchased a whole bean coffee, never grind more than you need for a single cup or brew. Seal the bag and store it in a dark, cool place like a cabinet. Keep beans and grounds out of sunlight or clear glass jars for the freshest flavors.
Is your coffee organic?
Our coffee roasting facility is not certified by the USDA. While we may source certified organic green coffee at times, we will not claim to be a certified entity out of respect and adherence to the certification process.
Subscriptions
How do I sign up for a coffee subscription?
Visit our online store, select the blend you’d like to purchase, and follow the steps to sign up for a coffee subscription—delivered on your timeline!
How do I manage my subscription?
After purchasing a subscription, you will receive an email to create an account. This is where you will manage your account. If you need assistance, contact us and we’ll help you out!
Can I send a subscription to someone other than myself?
You sure can. Everyone loves the gift of coffee! Add their name and address in the “Shipping Address” fields when checking out and we’ll send them the selected coffee.
Shipping Policies
Shipping costs are non-refundable. If you receive a refund for your order, the cost of return shipping will be deducted from your refund.
Depending on the respective delivery location, the time it may take for your coffee to reach you may vary.
If you do not receive your coffee 3 days after the delivery service indicates it was delivered, please contact us immediately. If we are not contacted within 30 days of the indicated delivery date, we cannot issue a refund or exchange.
Refunds & Returns
Coffee beans (whole bean and ground) are excluded from refunds and returns. We do not accept returns on coffee.
Returns on merchandise are available within 30 days of purchase. If 30 days have passed since the date of purchase, refunds or exchanges are not available.
We only replace items if they are defective or damaged.
Proof of purchase (receipts) are required for returns.
Refunds will be refunded to the original payment method or store credit